Update function stopped working

Date of registration:
Nov 6th 2009

Version: Avira Prem. Security Suite

Friday, November 6th 2009, 5:39pm

Since today the update function is not working anymore.

I have Product version 9.0.0.382 26-8-2009 of Avira Premium Security Suite.

Nothing has changed on my Vista Ultimate 64bit SP1 installation.

Manual updating the virus definitions still works.

I have tried repairing the installation and even a full uninstall/install which took me al lot of my time.

What next?

I do have a valid licence file.

mensoc

Date of registration:
Nov 6th 2009

Version: Avira Prem. Security Suite

2

Saturday, November 7th 2009, 10:04am

Is this the quality of avira?

Wow, i am overwhelmed with all the response to my avira problems, NOT.

Not a single replay from avira about my problems.

Not by email, and not in this forum.

Apparently is paying for software to a german software company not enough to get support when their software is failing big time.

Where is my support?
What shoud i do to get my customer support?
Pay more money?
Buy your failing software again, and see it fail again?
What?

avon

Community member

Date of registration:
Apr 15th 2008

Version: AntiVir Premium

Operating System: Vista Home Premium SP2 & Win XP Home XP SP3

Location: 7 Seas

3

Saturday, November 7th 2009, 1:32pm

Here you can read the rules of this forum =

Quoted

Preliminary remarks
The purpose of the Avira Support Forum (hereinafter referred to as the "Forum") is to offer users of Avira AntiVir Personal, Avira AntiVir Premium, Avira Premium Security Suite, Avira Mobile and Avira Tools a free platform for help with technical problems. You can use the Forum to seek help regarding all questions associated with the aforementioned products. Please note that the Forum is mainly run by volunteer Forum members and that Avira is primarily the Forum administrator. To be permitted to use the Forum, you must accept and follow all of the current rules for use.

Official support for Avira products can be obtained within the Forum from employees of Avira GmbH (see section 8.2) and also by means of the FAQs (Frequently Asked Questions) and knowledge database. You can also contact the support hotline in person. To do this, visit us at our website http://www.avira.com/en/support/technical_support.html
....
http://forum.avira.com/wbb/index.php?page=Rules

Quoted

Support for Avira AntiVir Personal, Premium Products and Mobile
http://www.avira.com/en/support/support_personal.html

For help from a Forum administrator I suppose that you have to wait until Monday morning (CET).

avon.

This post has been edited 2 times, last edit by "avon" (Nov 7th 2009, 1:48pm)

mensoc

Date of registration:
Nov 6th 2009

Version: Avira Prem. Security Suite

4

Saturday, November 7th 2009, 2:46pm

Yes i know all about the forum policy and avira help hotline and email contacts

Before posting my message on this forum i knew i was going to get a lecture about forum policies instead of getting actual help.

But this was my last resort.

I tried getting help via the avira website and email contacts, but until now no such luck.

And i am not willing to pay more money by calling a hotline trying to get their defective software product to actually work.

So i will wait some more, and hope and prey for a solution than.

Lacrimosa

Community member

Date of registration:
Jul 31st 2009

Version: Avira Prem. Security Suite

Operating System: Windows Vista SP2

Location: Wisconsin, United States

5

Saturday, November 7th 2009, 4:11pm

Hello

Please try this command and see if it works:

"C:\Program Files\Avira\AntiVir Desktop\update.exe" /DM="0" /NOMESSAGEBOX /receivetimeout=120 Make sure the " is there and if you are on Vista be sure to run Command Prompt as Administrator!

If you still cannot update then something may have gotten around Avira.. Please download MalwareBytes and do a scan with it.

Alexandru Frigioiu

Avira GmbH

Date of registration:
Dec 8th 2008

Version: Avira Prem. Security Suite

Operating System: XP and VISTA

6

Monday, November 9th 2009, 9:10am

Hi,
If the command that was provided by Lacrimosa doesn't work, then please post here the last update log and a a HiJackThis log.