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  • "EgyKnight" started this thread

Date of registration:
Jul 13th 2010

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1

Thursday, July 15th 2010, 10:50am

The server name or address could not be resolved

Hello AVIRA Support Team,

first of all i would like to thank you for offering such a great anti-virus program with powerful protection for FREE ! ''THANK YOU"
*and a good support system too, that's awesome :thumbsup:

I've noticed a problem during my anti-virus update process, searched in the forum for a solutions for it first before posting this thread and tried them but didn't have any luck with any of them

my update error log is :

Source code

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Avira AntiVir Personal - Free Antivirus Updater 
Complete product update

Creation time: Thu Jul 15 11:06:08 2010


Operating system:
Windows Vista (Service Pack 2)  [6.0.6002] 32 bit

Product information:
Product version: 10.0.0.567
Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 10.0.0.29
Update resource: C:\Program Files\Avira\AntiVir Desktop\updaterc.dll 10.0.9.0
Library: C:\Program Files\Avira\AntiVir Desktop\update.dll 0.1.0.44
Plugin: C:\Program Files\Avira\AntiVir Desktop\updext.dll 10.0.0.8
GUI: C:\Program Files\Avira\AntiVir Desktop\updgui.dll 10.0.2.0

Temp Directory: C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\
Backup folder: C:\ProgramData\Avira\AntiVir Desktop\BACKUP\
Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
Updater folder: C:\Program Files\Avira\AntiVir Desktop\
AppData folder: C:\ProgramData\Avira\AntiVir Desktop\

Proxy settings:
System settings used

11:06:08 [UPD] [INFO]       Checking whether newer files are available.
11:06:08 [UPD] [INFO]       Select update server 'http://personal.avira-update.com/update'.
11:06:08 [UPD] [INFO]       Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
11:06:09 [UPDLIB] [ERROR]   Download manager: The function WinINet::HttpSendRequest() 'http://personal.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
11:06:09 [UPDLIB] [ERROR]   Retry...
11:06:09 [UPD] [INFO]       Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
11:06:09 [UPDLIB] [ERROR]   Download manager: The function WinINet::HttpSendRequest() 'http://personal.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
11:06:09 [UPDLIB] [ERROR]   Retry...
11:06:09 [UPD] [INFO]       Downloading of 'http://personal.avira-update.com/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
11:06:09 [UPDLIB] [ERROR]   Download manager: The function WinINet::HttpSendRequest() 'http://personal.avira-update.com/update/idx/master.idx' failed. Error: The server name or address could not be resolved
11:06:09 [UPD] [INFO]       Select update server 'http://67.215.66.132/update'.
11:06:09 [UPD] [INFO]       Downloading of 'http://67.215.66.132/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
11:06:16 [UPDLIB] [ERROR]   The integrity check of file 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx' failed.
11:06:16 [UPD] [INFO]       Select update server 'http://67.215.65.132/update'.
11:06:16 [UPD] [INFO]       Downloading of 'http://67.215.65.132/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
11:06:17 [UPDLIB] [ERROR]   The integrity check of file 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx' failed.
11:06:17 [UPDLIB] [ERROR]   No additional servers found, the update will be canceled.
11:06:17 [UPD] [ERROR]      Generation of update structure failed. UpdateLib delivers error 537.


Summary:
********
	0 Files downloaded
	0 Files installed

	Thu Jul 15 11:06:17 2010
 The update failed!


I've tried this :
-command in cmd ["C:\Program Files\Avira\AntiVir Desktop\update.exe" /DM="0" /NOMESSAGEBOX /receivetimeout=120]
-reinstall AVIRA exe ver.
-reinstall AVIRA zipped ver.
*not using any proxy, windows defender is closed also the firewall and still having this error !

the manual update works but it takes time and attention and i might forget to check the manual update page for sometimes which give a chance to new viruses to infect my computer !

so the auto-update process saves time, bandwidth(because it downloads the files that the program needs not the whole manual update file) and my computer from being infected with new viruses !

Thanks :)

Date of registration:
Jan 5th 2009

Operating System:
XP

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2

Thursday, July 15th 2010, 10:56am

Hi,

Please try to add this entries in the host file:
62.146.66.181 dl1.avgate.net
62.146.66.182 dl2.avgate.net
62.146.66.183 dl3.avgate.net
62.146.66.184 dl4.avgate.net
80.190.143.235 dl5.avgate.net
80.190.143.236 dl6.avgate.net
62.146.66.178 dl7.avgate.net
62.146.66.179 dl8.avgate.net
80.190.143.239 dl9.avgate.net
80.190.143.230 dl10.avgate.net
62.146.66.187 personal.avira-update.com personal.avira-cdn.com
80.190.143.232 personal.avira-update.net
80.190.143.229 perspeak.avira-update.com"
Thanks for choosing Avira
Alexandru Manea
Avira Operations GmbH & Co. KG

  • "EgyKnight" started this thread

Date of registration:
Jul 13th 2010

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3

Thursday, July 15th 2010, 11:04am

Hi,

Please try to add this entries in the host file:
62.146.66.181 dl1.avgate.net
62.146.66.182 dl2.avgate.net
62.146.66.183 dl3.avgate.net
62.146.66.184 dl4.avgate.net
80.190.143.235 dl5.avgate.net
80.190.143.236 dl6.avgate.net
62.146.66.178 dl7.avgate.net
62.146.66.179 dl8.avgate.net
80.190.143.239 dl9.avgate.net
80.190.143.230 dl10.avgate.net
62.146.66.187 personal.avira-update.com personal.avira-cdn.com
80.190.143.232 personal.avira-update.net
80.190.143.229 perspeak.avira-update.com"


Source code

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Summary:
********
	9 Files downloaded
	9 Files installed
	Downloaded file(s): vbase024.vdf 7.10.9.79; vbase025.vdf 7.10.9.80; vbase026.vdf 7.10.9.81; vbase027.vdf 7.10.9.82; vbase028.vdf 7.10.9.83; vbase029.vdf 7.10.9.84; vbase030.vdf 7.10.9.85;
	                    vbase031.vdf 7.10.9.91; aevdf.dat 7.10.9.91; 

	Thu Jul 15 12:01:03 2010
 The update was carried out successfully!


it worked ! Thank you very much for your quick reply and attention Alexandru, keep up the good work :)

Date of registration:
Jan 5th 2009

Operating System:
XP

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4

Thursday, July 15th 2010, 11:26am

You are welcome, thank you for your feedback.
Thanks for choosing Avira
Alexandru Manea
Avira Operations GmbH & Co. KG