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  • "trep" started this thread

Date of registration:
Nov 19th 2009

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1

Monday, October 4th 2010, 11:01pm

Cannot access Avira SMC.

Hi,

I'm having a problem accessing the SMC. I'm getting error:

The connection to the server couldn't be established on port 7000.

I've tried starting the service Avira Security Management Center Server. It starts but seem to stop instantly. I've looked a the logs and found out:

[2010-10-04, 16:37:20] [INFO] avmcs.exe: 2.05.00.013
[2010-10-04, 16:37:20] [INFO] commonw.dll: 2.05.00.005
[2010-10-04, 16:37:20] [INFO] stdsoap2.dll: 2.05.00.003
[2010-10-04, 16:37:20] [INFO] "Creating session manager";[1001]
[2010-10-04, 16:37:31] [WARNING] Connection to Internet Update Manager failed: 172.16.220.8, Timeout (connect failed in tcp_connect())
[2010-10-04, 16:37:31] [INFO] "Sync: Waiting for connection";[5009]
[2010-10-04, 16:37:31] [FATAL] The requested address is not valid in its context.

(bind failed in soap_bind())
[2010-10-04, 16:37:31] [INFO] "Freeing session manager";[1002]

172.16.220.8 is another server and i'm unsure if this server should be the IUM. Is there a way to change it ?

Best regards,

trep

Farger

Moderator

Date of registration:
Jul 10th 2009

Version:
Avira Free Antivirus
Avira Ultimate Protection Suite
Avira Internet Security

Operating System:
Windows XP/ Windows 7

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2

Monday, October 4th 2010, 11:07pm

Hi trep,

Your profile says Avira Premium Security Suite but Avira Security Management Center Server belongs to Avira AntiVir Professional or Avira AntiVir Server, Avira AntiVir WebGate or Avira AntiVir MailGate. This forum only for Avira Personal, Avira Premium and Avira Premium Security Suite. We cannot provide help for this version of AntiVir. Please have a look into your contract for details how to contact to the professional helpdesk.
Scotty is currently on patrol

This post has been edited 1 times, last edit by "Farger" (Oct 4th 2010, 11:07pm)