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  • "stacheldraht" started this thread

Date of registration:
Jun 2nd 2011

Operating System:
windows 7 64bit SP1

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1

Thursday, June 2nd 2011, 9:03am

AntiVir MailGuard 和 AntiVir WebGuard无法启用

不知道是什么原因我的Avira Premium Security Suite 中的AntiVir MailGuard 和 AntiVir WebGuard 始终启动不了了,重新安装或者修复选项也无法修复。下面是我的HijackThis的扫描结果。

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 14:42:29, on 2011/6/2
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\360\360Desktop\Bin\360AppCore.exe
D:\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\360\360Desktop\Bin\360Desktop.exe
D:\Program Files (x86)\360\360Safe\safemon\360tray.exe
D:\Maxthon3\Bin\Maxthon.exe
D:\Maxthon3\Bin\Maxthon.exe
D:\Maxthon3\Bin\Maxthon.exe
D:\Maxthon3\Bin\Maxthon.exe
D:\HiJackThis.exe
D:\Program Files (x86)\360\360Safe\LiveUpdate360.exe

F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: SafeMon Class - {B69F34DD-F0F9-42DC-9EDD-957187DA688D} - D:\Program Files (x86)\360\360Safe\safemon\safemon.dll
O4 - HKLM\..\Run: [360Safetray] "D:\Program Files (x86)\360\360Safe\safemon\360Tray.exe" /start
O4 - HKLM\..\Run: [avgnt] "D:\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [360Desktop] "C:\Program Files (x86)\360\360Desktop\Bin\360Desktop.exe" /autorun
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O8 - Extra context menu item: 添加网址到360安全桌面 - D:\Program Files (x86)\360\360Desktop\Bin\addapp.html
O10 - Unknown file in Winsock LSP: d:\sogouexplorer\sogouipfilter.dll
O10 - Unknown file in Winsock LSP: d:\sogouexplorer\sogouipfilter.dll
O10 - Unknown file in Winsock LSP: d:\sogouexplorer\sogouipfilter.dll
O10 - Unknown file in Winsock LSP: d:\sogouexplorer\sogouipfilter.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {0801AC9D-4ED7-4ACE-A2C0-847A408741E2} (D3DCheck Class) - http://ava.qq.com/act/a20100426check/Tencent_Check.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Avira FireWall (AntiVirFirewallService) - Avira GmbH - D:\Avira\AntiVir Desktop\avfwsvc.exe
O23 - Service: Avira AntiVir MailGuard (AntiVirMailService) - Avira GmbH - D:\Avira\AntiVir Desktop\avmailc.exe
O23 - Service: Avira AntiVir 计划程序 (AntiVirSchedulerService) - Avira GmbH - D:\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - D:\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Avira AntiVir WebGuard (AntiVirWebService) - Avira GmbH - D:\Avira\AntiVir Desktop\AVWEBGRD.EXE
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
O23 - Service: 主动防御 (ZhuDongFangYu) - 360.cn - D:\Program Files (x86)\360\360Safe\deepscan\zhudongfangyu.exe

--
End of file - 5600 bytes

Mapler

Community member

Date of registration:
Mar 1st 2009

Version:
Avira Ultimate Protection Suite

Operating System:
Windows 8.1

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2

Thursday, June 2nd 2011, 1:05pm

Hi,

请卸载 360,360 是被公认具有高发生率与 AVIRA 不兼容的软件。 请阅读:[常规] Avira 用户的基本方针

另外,请重置 LSP:

Quoted

- 转至“开始”–“程序”–“附件”
- 右键单击“命令提示符”,然后选择“以管理员身份运行”
- 键入以下命令:
netsh winsock reset
然后按 Enter
- 重新启动 Windows
Best Regards / 谨致问候 :rolleyes:
Follow Avira @ App.net : app.net/avira

This post has been edited 1 times, last edit by "Mapler" (Jun 2nd 2011, 1:05pm)


  • "stacheldraht" started this thread

Date of registration:
Jun 2nd 2011

Operating System:
windows 7 64bit SP1

  • Send private message

3

Tuesday, June 7th 2011, 4:15am

如你所说,在在我卸载360后这两项功能已经成功启动,但是我在我的另外一台机器上(安装的英文版的小红伞而不是原来的中文版)同时安装有小红伞和360但是却从未出现过类似问题。不知是否和版本也有关系呢?

Mapler

Community member

Date of registration:
Mar 1st 2009

Version:
Avira Ultimate Protection Suite

Operating System:
Windows 8.1

  • Send private message

4

Tuesday, June 7th 2011, 12:24pm

Hi,

Quoted

O10 - Unknown file in Winsock LSP: d:\sogouexplorer\sogouipfilter.dll
O10 - Unknown file in Winsock LSP: d:\sogouexplorer\sogouipfilter.dll
O10 - Unknown file in Winsock LSP: d:\sogouexplorer\sogouipfilter.dll
O10 - Unknown file in Winsock LSP: d:\sogouexplorer\sogouipfilter.dll

AntiVir WebGuard & MailGuard 不能启动是因为其他软件(搜狗浏览器)修改 LSP。此问题应该不是 360 造成的,但是过去有不少同时安装 360 & Avira 的例子,而造成蓝屏 & CPU 占用率高。 所以我建议你卸载 360。

Quoted

如你所说,在在我卸载360后这两项功能已经成功启动,但是我在我的另外一台机器上(安装的英文版的小红伞而不是原来的中文版)同时安装有小红伞和360但是却从未出现过类似问题。不知是否和版本也有关系呢?

没有关系,但是不同的电脑有不同的配置,所以效果不同。 :)
Best Regards / 谨致问候 :rolleyes:
Follow Avira @ App.net : app.net/avira

This post has been edited 2 times, last edit by "Mapler" (Jun 7th 2011, 12:25pm)