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  • "ManuDuggal" started this thread

Date of registration:
Mar 27th 2013

Version:
Avira Free Antivirus

Operating System:
Windows

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1

Wednesday, March 27th 2013, 10:32am

Avira wont update.

Can someone help. I've been using this for a long time and its the first time it wont update. It says last update needs a reboot but then it doesnt recognise the reboot. Here's the report summary.
:(


Creation time: Wednesday, March 27, 2013 9:17:29 AM

Operating system:
Microsoft Windows XP (Service Pack 3) [5.1.2600] 32 bit

9:17:30 [UPD] [ERROR] Update cannot be performed. A previous update required a system reboot which has not yet been carried out. Reboot your system and repeat the update.


Wednesday, March 27, 2013 9:17:30 AM

The update failed!

Date of registration:
Apr 15th 2011

Version:
Avira Internet Security
Avira Free Mac Security
Avira Free Unix/Linux

Operating System:
Diverse...

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2

Wednesday, March 27th 2013, 10:45am

Hi ManuDuggal,

please perform the following steps:

- open the "Avira Control Center"

- press "F8" to open the "Configuration"

- enable the "Expert Mode" at the top left corner

- click on "General -> Security"

- disable "Protect files and registry entries from manipulation"

- click on "Apply" at the lower right corner

- close the configuration with a click on "OK"

- delete the following file from your harddisk:


c:\Documents and Settings\All Users\Application Data\Avira\Antivir
Desktop\CONFIG\RebootPending.txt


If you can't see the folder "application data" or "programdata then you
have to activate the hidden files and folders in Windows Control Panel
-> Folder Options.

- enable the "Product Protection again in the "Avira Configuration"
Freundliche Gruesse / Best regards
Avira Operations GmbH & Co. KG

Patrick Stütz

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