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  • "jobearth" started this thread

Date of registration:
Dec 14th 2008

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1

Sunday, December 14th 2008, 6:27pm

Unable to find CCPLG.XML

I'm tring to change my AV to Premium type.
When I tried to install the premium one, it says, (message box) there's a previous one installed.
Then, follows a yes or no option, automatic uninstallation of previously installed and installation of premium.
Reboots after.

After rebooting, the message box pops again.
And another one pops containing

CCPLG.XML:
unable to find the file (C:\Program Files\Avira\AntiVir PersonalEdition
Classic\ccplg,xml).

Can anyone help me on this one?
Also when i tried uninstalling it, it says,

"Setup could not determine the feature control file or was not able to read it correctly"


Please help me. many thanks!

This post has been edited 3 times, last edit by "jobearth" (Dec 14th 2008, 6:43pm)


Barrie

Community member

Date of registration:
Jan 31st 2006

Version:
none

Operating System:
Mac OS X 10.8.3

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2

Sunday, December 14th 2008, 11:07pm

Hi jobearth,

Please follow these instructions regarding the uninstall registry cleaning and new installation of Premium.

You can also download the latest Premium installer kit form here.


Regards
Barrie
Cordialement - Grüße and Regards.

[Avira Tech Blog - Avira VL Virusscan.jotti -HijackThis - - Avira tools - Online shop - Avira safe mode scan
Sorry NO support via PM > Kein Support über PN > Aucun support par message privé.

Date of registration:
May 22nd 2006

Operating System:
XP

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3

Monday, December 15th 2008, 3:55pm

Hi,
Please note that System restore can't be used as a replacement for uninstallation. You should use it only as last result tool.
Nicolae Moldoveanu
Avira Operations GmbH & Co. KG

  • "jobearth" started this thread

Date of registration:
Dec 14th 2008

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4

Friday, December 19th 2008, 6:51pm

Hello,
Oh, Thank you for the help, I really appreciated it. I'll do this asap and see if it works.
Thanks alot!

Barrie

Community member

Date of registration:
Jan 31st 2006

Version:
none

Operating System:
Mac OS X 10.8.3

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5

Friday, December 19th 2008, 6:59pm

Hi jobearth,

No problem you are welcome.


Regards
Barrie
Cordialement - Grüße and Regards.

[Avira Tech Blog - Avira VL Virusscan.jotti -HijackThis - - Avira tools - Online shop - Avira safe mode scan
Sorry NO support via PM > Kein Support über PN > Aucun support par message privé.