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  • "ColdIce" started this thread

Date of registration:
Apr 12th 2010

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1

Monday, April 12th 2010, 2:57pm

"Installation of the Microsoft Runtime Redistributable Kit has failed."

As the topic title says, I can't install Avira Premium Suite on my Windows 7 32-Bit.

Picture of error:


OS:
Windows 7 32-Bit

Any other information you need?

EDIT:
Yes I have tried to install in safety mode :/
Still error.

This post has been edited 1 times, last edit by "ColdIce" (Apr 12th 2010, 2:59pm)


A.Novize

Community member

Date of registration:
Oct 4th 2006

Version:
Avira Antivirus Premium
Avira Internet Security
Avira Free Mac Security

Operating System:
Mac OS X 10.6.8 / Windows 7 Home Premium 32Bit auf Mac via Parallels VM/ Windows 7 Ultimate 64Bit/ Ubuntu 13.10

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2

Monday, April 12th 2010, 4:25pm

Hello,

look at this thread:
http://forum.avira.com/wbb/index.php?pag…6681#post926681
and do so:

Quoted

please download the zip version of the installer extract it and run the setup.exe. this should solve your problem.

Does this solve the problem...?
Gruß, Novize.

Hijack This 2.0.4* VirusTotal * SWH deaktivieren * Malwarebytes (incl.Tutorial) *CCleaner (Slim!)AVIRA on YouTube
Fragen sind im Forum, wo viele Wissende zugegen, besser aufgehoben- bitte nicht per PN ! Danke.

  • "ColdIce" started this thread

Date of registration:
Apr 12th 2010

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3

Monday, April 12th 2010, 9:23pm

I tried to download the zipped package and running the file "Setup.exe"
Gives me a new error. Something like: "Side-by-side configuration error"

  • "ColdIce" started this thread

Date of registration:
Apr 12th 2010

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4

Tuesday, April 13th 2010, 9:00am

What should I do? Oo

A.Novize

Community member

Date of registration:
Oct 4th 2006

Version:
Avira Antivirus Premium
Avira Internet Security
Avira Free Mac Security

Operating System:
Mac OS X 10.6.8 / Windows 7 Home Premium 32Bit auf Mac via Parallels VM/ Windows 7 Ultimate 64Bit/ Ubuntu 13.10

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5

Tuesday, April 13th 2010, 10:25am

Hi,

any other security-software installed...?
or previous versions of Antivir...?

Please show a HJT-Log, see:
http://forum.avira.com/wbb/index.php?pag…&threadID=84737
Gruß, Novize.

Hijack This 2.0.4* VirusTotal * SWH deaktivieren * Malwarebytes (incl.Tutorial) *CCleaner (Slim!)AVIRA on YouTube
Fragen sind im Forum, wo viele Wissende zugegen, besser aufgehoben- bitte nicht per PN ! Danke.

  • "ColdIce" started this thread

Date of registration:
Apr 12th 2010

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6

Tuesday, April 13th 2010, 8:10pm

HijackThis-log:

Quoted

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:08:11, on 13.04.2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
D:\Windows\system32\taskhost.exe
D:\Windows\system32\Dwm.exe
D:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
D:\Windows\Explorer.EXE
D:\Program Files\Tall Emu\Online Armor\oaui.exe
D:\Program Files\Tall Emu\Online Armor\OAhlp.exe
D:\Windows\system32\igfxsrvc.exe
D:\Windows\System32\hkcmd.exe
D:\Program Files\Unlocker\UnlockerAssistant.exe
D:\Windows\System32\igfxpers.exe
D:\Program Files\ActivIdentity\ActivClient\acevents.exe
D:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
D:\Users\fomi2307\AppData\Roaming\Dropbox\bin\Dropbox.exe
D:\Windows\system32\wuauclt.exe
D:\Windows\explorer.exe
D:\Program Files\iTunes\iTunes.exe
D:\Users\fomi2307\AppData\Local\Google\Chrome\Application\chrome.exe
D:\Program Files\iPhone Configuration Utility\iPCU.exe
D:\Windows\system32\taskhost.exe
D:\Users\fomi2307\AppData\Local\Google\Chrome\Application\chrome.exe
D:\Windows\explorer.exe
D:\Windows\system32\SearchFilterHost.exe
D:\Users\fomi2307\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.hotspotshield.com/g/?c=h
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = localhost:8080
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - D:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: ContributeBHO Class - {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Adobe\/Adobe Contribute CS4/contributeieplugin.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - D:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - D:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O2 - BHO: ClueIEAddin - {c14aa221-bae1-45f6-b0b3-90c23f2daa7d} - D:\Clue\adxloader.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [@OnlineArmor GUI] "D:\Program Files\Tall Emu\Online Armor\oaui.exe"
O4 - HKLM\..\Run: [IgfxTray] D:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [SoundMAXPnP] D:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [HotKeysCmds] D:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [UnlockerAssistant] "D:\Program Files\Unlocker\UnlockerAssistant.exe"
O4 - HKLM\..\Run: [Persistence] D:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [cttfmon] C:\
O4 - HKLM\..\Run: [acevents] "D:\Program Files\ActivIdentity\ActivClient\acevents.exe"
O4 - HKLM\..\Run: [accrdsub] "D:\Program Files\ActivIdentity\ActivClient\accrdsub.exe"
O4 - HKCU\..\Run: [WhatPulse] D:\Program Files\WhatPulse\WhatPulse.exe
O4 - HKCU\..\Run: [uTorrent] "D:\Program Files\uTorrent\uTorrent.exe"
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] D:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] D:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Dropbox.lnk = fomi2307\AppData\Roaming\Dropbox\bin\Dropbox.exe
O8 - Extra context menu item: Append Link Target to Existing PDF - res://D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Download all links with IDM - D:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - D:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - D:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MIF5BA~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - D:\PROGRA~1\MIF5BA~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MIF5BA~1\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: d:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: d:\program files\common files\microsoft shared\windows live\wlidnsp.dll
O13 - Gopher Prefix:
O16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} - http://content.systemrequirementslab.com.s3.amazonaws.com/global/bin/srldetect_intel_4.1.66.0.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = local.vgsa.no
O17 - HKLM\Software\..\Telephony: DomainName = local.vgsa.no
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = local.vgsa.no
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = local.vgsa.no
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - D:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - D:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: ActivIdentity Shared Store Service (ac.sharedstore) - ActivIdentity - D:\Program Files\Common Files\ActivIdentity\ac.sharedstore.exe
O23 - Service: Adobe Version Cue CS4 - Adobe Systems Incorporated - D:\Program Files\Common Files\Adobe\Adobe Version Cue CS4\Server\bin\VersionCueCS4.exe
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - D:\Windows\system32\AEADISRV.EXE
O23 - Service: Avira Firewall (AntiVirFirewallService) - Unknown owner - D:\Program Files\Avira\AntiVir Desktop\avfwsvc.exe (file missing)
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Unknown owner - D:\Program Files\Avira\AntiVir Desktop\sched.exe (file missing)
O23 - Service: Avira AntiVir WebGuard (AntiVirWebService) - Unknown owner - D:\Program Files\Avira\AntiVir Desktop\AVWEBGRD.EXE (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Blue Coat K9 Web Protection (bckwfs) - Blue Coat Systems, Inc. - D:\Program Files\Blue Coat K9 Web Protection\k9filter.exe
O23 - Service: Bonjour-tjeneste (Bonjour Service) - Apple Inc. - D:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - D:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: {9A0807BF-87F9-408F-8EF5-5985537B7BCB} (cquox) - Unknown owner - D:\Program Files\ophcrack\pwdump\servpw.exe (file missing)
O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - D:\Windows\SYSTEM32\crypserv.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - D:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - D:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - D:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod-tjeneste (iPod Service) - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - D:\Program Files\LogMeIn\x86\RaMaint.exe
O23 - Service: LogMeIn Service (LogMeIn) - LogMeIn, Inc. - D:\Program Files\LogMeIn\x86\LogMeIn.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - D:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - D:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: MobaSSH (MobaSSH1) - Mobatek - http://mobassh.mobatek.net - D:\Windows\System32\MobaSSH.exe
O23 - Service: Online Armor Helper Service (OAcat) - Tall Emu - D:\Program Files\Tall Emu\Online Armor\OAcat.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies, Inc. - D:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Sandboxie Service (SbieSvc) - tzuk - D:\Program Files\Sandboxie\SbieSvc.exe
O23 - Service: Steam Client Service - Valve Corporation - D:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Online Armor (SvcOnlineArmor) - Tall Emu - D:\Program Files\Tall Emu\Online Armor\oasrv.exe
O23 - Service: TeamViewer 5 (TeamViewer5) - TeamViewer GmbH - D:\Program Files\TeamViewer\Version5\TeamViewer_Service.exe
O23 - Service: @D:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe,-1 (TuneUp.Defrag) - TuneUp Software - D:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - D:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
O23 - Service: @D:\Windows\Microsoft.NET\Framework\v4.0.30128\WPF\WPFFontCache_v0400.exe,-100 (WPFFontCache_v0400) - Unknown owner - D:\Windows\Microsoft.NET\Framework\v4.0.30128\WPF\WPFFontCache_v0400.exe (file missing)

--
End of file - 11199 bytes

A.Novize

Community member

Date of registration:
Oct 4th 2006

Version:
Avira Antivirus Premium
Avira Internet Security
Avira Free Mac Security

Operating System:
Mac OS X 10.6.8 / Windows 7 Home Premium 32Bit auf Mac via Parallels VM/ Windows 7 Ultimate 64Bit/ Ubuntu 13.10

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7

Tuesday, April 13th 2010, 8:55pm

Well,

first, you have armor Firewall installed-this can cause conflicts,

second, it seems that system is (or was) affected:

Quoted

O23 - Service: {9A0807BF-87F9-408F-8EF5-5985537B7BCB} (cquox) - Unknown owner - D:\Program Files\ophcrack\pwdump\servpw.exe (file missing)

http://www.prevx.com/filenames/X10748227…SERVPW.EXE.html

then, there is a suspect starting process (on C:\, but system is obviously installed on D:\ :

Quoted

O4 - HKLM\..\Run: [cttfmon] C:\
:?:
note that the legitimate process, regarding to MS Office , is called ctfmon.exe, with only one "t";

don´t know, if using hotspodshield is an disturbing element, also...

As there are multiple possible reasons for problems with installing Avira, please wait for further estimations (by other members, more competent and native speakers) for the next steps to try....
Gruß, Novize.

Hijack This 2.0.4* VirusTotal * SWH deaktivieren * Malwarebytes (incl.Tutorial) *CCleaner (Slim!)AVIRA on YouTube
Fragen sind im Forum, wo viele Wissende zugegen, besser aufgehoben- bitte nicht per PN ! Danke.

This post has been edited 2 times, last edit by "A.Novize" (Apr 13th 2010, 8:56pm)


  • "Alexandru Frigioiu" has been banned

Date of registration:
Dec 8th 2008

Operating System:
XP and VISTA

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8

Thursday, April 15th 2010, 11:03am

Hi,
- install this C++ package:
http://www.microsoft.com/downloads/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
Try to install Avira again.

If the problem persists, please install this:
http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en

  • "ColdIce" started this thread

Date of registration:
Apr 12th 2010

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9

Thursday, April 15th 2010, 11:25am

Ok, now it works to install, but I'm getting error that Avira Premium Security Suite is already installed.
How can I remove Avira properly? it's not in "Add / Remove Programs" any more beause I removed it manually :/

Help please? =)

btw, I solved my other problem by installing updates for Windows 7 ^^

  • "ColdIce" started this thread

Date of registration:
Apr 12th 2010

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10

Sunday, April 18th 2010, 9:30pm

I do need help.

Farger

Moderator

Date of registration:
Jul 10th 2009

Version:
Avira Free Antivirus
Avira Ultimate Protection Suite
Avira Internet Security

Operating System:
Windows XP/ Windows 7

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11

Sunday, April 18th 2010, 9:33pm

Hi ColdIce,

Maybe this will help you?!
Scotty is currently on patrol